RENTAL QUESTIONS · ANSWERED CLEARLY

Frequently Asked Questions

Scooter rental should feel clear and easy to understand. Here are the questions our customers ask most often about deposits, payment, delivery, choosing the right scooter, fuel, safety and support.

💳

Deposits & Payment

Deposit amounts, accepted payments and the documents needed before handover.

🛵

Choosing Your Scooter

Find the right engine size for city riding, longer trips or mountain routes.

📍

Delivery & Coverage

See when delivery is free, when a fee applies and which areas we can cover.

🤝

Support & Safety

Clear information about helmets, insurance, damage and support during your rental.

SCOOTER GUIDE

Which scooter size suits your trip?

Engine size makes a real difference depending on where you plan to ride. Here is a simple guide to help you choose.

125 cc

Easy city riding

BEST FOR CHIANG MAI CITY

A light and practical option for everyday riding around town.

  • Old City, Nimman, cafés and local errands
  • Easy to handle and park
  • Fuel-efficient for everyday use
  • Best for short city rides
  • Not recommended for mountain routes
Examples: Yamaha Grand Filano 125, Yamaha FreeGo 125, Yamaha GT125
150–155 cc

The best all-round choice

CITY + OUT-OF-TOWN RIDING

More power while still being comfortable and manageable for everyday use.

  • Great for Chiang Mai city
  • Suitable for out-of-town day trips
  • Better for hills and longer rides
  • More comfortable than 125cc for distance
  • Our most versatile category for many riders
Examples: Yamaha Aerox 155, Yamaha NMAX 155, DRONE 150 / 155
300 cc

Comfort, stability & distance

LONGER ROUTES & EXPERIENCED RIDERS

A larger and more powerful scooter for riders wanting extra comfort and stability.

  • Great for longer-distance rides
  • Comfortable for mountain travel
  • More stable on bigger roads
  • Extra storage and riding comfort
  • Recommended for experienced riders
Examples: Honda Forza 300, Yamaha XMAX 300
Quick guide: 125cc is ideal if you mainly stay in the city. For city plus day trips, 150–155cc is usually the best all-round choice. For longer journeys and riders who prefer a larger scooter, 300cc offers more comfort and stability.
BEFORE YOUR RENTAL

What do we need before handover?

Booking details

  • Photo of your passport
  • Google Maps pin for pickup or delivery
  • Number of helmets required — maximum 2
  • Helmet sizes: S, M or L
  • Your preferred payment method
  • Your preferred handover time

Payment options

  • Cash
  • Thai QR payment
  • Wise
  • Revolut
  • Credit cards are not accepted
COMMON QUESTIONS

Everything you may want to know

How much is the deposit?
The standard refundable deposit is THB 2,000 for 125cc–155cc scooters and THB 3,000 for 300cc scooters such as the Forza or XMAX.
Can I leave my passport instead of a deposit?
We normally use a refundable deposit. An original passport may also be accepted as security. Other forms of ID are not accepted as a replacement.
How can I pay?
We accept cash, Thai QR payment, Wise and Revolut. We currently do not accept credit cards.
What fuel should I use?
Please use Gasoline 95. We provide the scooter with a full tank, so please return it with a full tank as well.
Do you offer free delivery?
Yes. For rentals of 7 days or more, delivery is free within 10 km of our shop. Shorter rentals or longer distances may have an additional delivery fee.
How far can you deliver?
We mainly cover Chiang Mai city and nearby areas. Locations beyond 10 km may have an additional delivery fee. Some locations more than approximately 20 km away may be outside our delivery range.
How do you count rental days?
We count rentals in 24-hour periods. For example, a scooter collected at 2:00 PM and returned at 2:00 PM the next day counts as one rental day.
Can I reserve a scooter far in advance?
Availability changes quickly, especially during busy periods. We normally recommend checking with us again 1–2 days before your rental date.
Which scooter is best for mountain or out-of-town rides?
For out-of-town and mountain riding, we generally recommend a 150–155cc or 300cc scooter. A 125cc scooter is better suited to city use.
Are helmets included?
Yes. We provide up to 2 helmets free of charge. Available sizes are S, M and L. Please tell us the sizes you need before handover.
Do scooters have phone holders and charging ports?
A phone holder is included. Some models, including Aerox and NMAX, also have a charging port.
Can I extend my rental?
Yes, extensions are welcome when the scooter is still available. Please contact us as early as possible before your scheduled return.
What insurance is included?
The scooter includes Thailand’s basic compulsory medical insurance (Por Ror Bor). It does not cover damage to the rental scooter. We recommend having your own travel insurance as additional protection.
What happens if the scooter is damaged?
Please contact us immediately and send your location plus photos or video where possible. The renter is responsible for damage to the rental scooter and related transport costs where applicable.
Do you rent manual motorbikes?
No. At the moment, our fleet consists of automatic scooters only.
What time can I receive or collect a scooter?
Handover and delivery are normally arranged during the day, typically between 10:30 AM and 4:00 PM, depending on location and our delivery schedule.

Still not sure which scooter fits your trip?

Send us where you plan to ride, how many days you need the scooter, and your preferred size. We’ll help you choose a suitable option.

💬 WhatsApp Us 📍 Google Maps

Delivery, availability and scooter suitability may vary depending on route, schedule and current fleet availability.